Last Updated: 30 May 2026
Zinnia Counselling and Therapy (“we”, “our”, “us”) acts as the Data Controller for the personal data collected through our data capture forms. This notice explains how we use your information and details your rights.
1. Contact Details
- Business Name: Zinnia Counselling and Therapy
- Email Address: [email protected]
2. The Type of Personal Data We Collect
We currently collect and process the following information directly from our website forms:
- Name and contact titles
- Email address
- Phone numbers
3. How We Get the Personal Data and Why We Have It
All personal data we process is provided to us directly by you so that we can:
- Respond to your specific enquiry or message.
- Deliver any services, updates, or information you requested.
- Send you marketing communications, only if you explicitly opted-in to receive them.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
- Your consent: You can remove your consent at any time by contacting us directly.
- Contractual obligation: Processing is necessary to take steps at your request before entering into a contract.
- Legitimate interests: Processing is necessary for our business interests to follow up on your direct B2B inquiries.
4. Sharing Your Data
We do not sell your personal data. We may share this information with:
- Third-party IT, website hosting, and database management service providers.
- Legal authorities, if we are strictly required by law to do so.
5. Data Retention
We store your data securely. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.
- Enquiry logs: Kept for 24 months from the date of submission before permanent deletion.
- Marketing lists: Retained until you withdraw consent or opt-out.
6. Your Data Protection Rights
Under UK data protection law, you have rights including:
- Your right of access: You can ask us for copies of your personal data.
- Your right to rectification: You can ask us to correct inaccurate or incomplete information.
- Your right to erasure: You can ask us to erase your personal data in certain circumstances.
- Your right to object/restrict: You can object to or ask us to restrict the processing of your data.
You do not need to pay a fee to exercise your rights. We have one month to respond to your request. Please contact us at [email protected] to make a request.
7. How to Complain
If you have any concerns about our use of your personal data, you can make a complaint to us at [email protected].
You can also complain directly to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data:
- Helpline number: 0303 123 1113
- Website: https://ico.org.uk